“Ask for what you want and be prepared to get it.”ġ0. “Nothing can dim the light which shines from within.”Ĩ. “There is no greater agony than bearing an untold story inside you.”ħ. “Try to be a rainbow in someone’s cloud.”Ħ. If you can’t change it, change your attitude.”ĥ. “We delight in the beauty of the butterfly, but rarely admit the changes it has gone through to achieve that beauty.”Ĥ. “You may not control all the events that happen to you, but you can decide not to be reduced by them.”ģ. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Ģ. As you delve into her words, you will find a new perspective, a renewed strength, and an awakened spirit to navigate the journey of life. They are life lessons, enlightening paths, and catalysts for change. The following are not just famous Maya Angelou quotes They serve as a reservoir of wisdom, empowering individuals to embrace their potential, confront their challenges, and reaffirm their worth. Her eloquent prose, poignant poetry, and powerful speeches echo the essence of her experience and her profound understanding of humanity. In this article, we have accumulated a list of some of the most famous Maya Angelou quotes.īorn into adversity, Angelou overcame the hardships of her early years and rose to become a global icon of strength and inspiration. We want you to feel differently when you leave the store.” When people learn something new in a relaxed setting where they are made to ‘feel’ better, they have a much stronger connection and more pleasurable connection to the brand.Maya Angelou, an American poet, singer, memoirist, and civil rights activist, was a beacon of wisdom and resilience whose life and words have left an indelible impact on generations. Blankenship said, “We’re not selling you anything. I looked back at this article I wrote two years ago about the Tesla dealerships and customer service. When former Apple Store executive, George Blankenship, built out the first retail experiences for Tesla Motors, he told me his mission was not to “sell cars,” but to put a smile on people’s faces.
Everything in a Starbucks store- design, smells, sounds-is created to evoke a feeling of community and conversation. He’s focused on how people feel when they enter a store. When I first interviewed Howard Schultz, I was the one who first brought up the word ‘coffee.’ Schultz doesn't sell coffee he sells an experience. That’s what spoke to me.” Schultz didn't want to bring the coffee back from Italy, but the feeling of the experience. I walked in and saw a symphony of activity and the romance and the theater of coffee, coffee at the center of conversation and the sense of community. Pay attention to the words Schultz uses in a recent interview with Oprah Winfrey about how he felt in an Italian cafe: “I was out of my mind. Schultz traveled to Italy and had “an epiphany,” a feeling he couldn't shake. Schultz had never planned to build a store that just sold coffee beans. Schultz’ vision for Starbucks wasn't about the coffee as much as it was about the experience-the feeling-that Schultz wanted people to have when they walked in.
Let’s turn to Howard Schultz, the CEO of Starbucks. “Praise people and people flourish criticize and they shrivel up,” Branson once said. When I interviewed Branson for this story, I realized that public praise plays a major role in how he motivates employees. Branson is constantly thinking about how people-employees and customers-should feel about the brand. It should be a fun place to be!” Branson is a master of making his employees feel good and, when employees feel as though work is a “fun place to be,” they spread their enthusiasm to customers. Controlling for all other factors, AT&T consistently found that the first group had a significantly better perception of the brand because they “felt” recognized and acknowledged.Īccording to Virgin Group founder Richard Branson, “Customers shouldn't think of your business as a place to buy a product or use a service. Each group waited exactly three minutes to be served, and not a second more. The second group was not greeted nor told how long they would have to wait for service. One focus group was greeted within 10 feet or 10 seconds of entering the store. AT&T conducted focus group research to develop its “10 feet or 10 seconds” method of greeting a customer. Power customer service awards to show for it. For example, I've written several articles on AT&T’s renewed focus on making its stores the customer service leader in its category.